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USA: (310) 614-1673

FAQ's

What shipping method do you use?

We usually use USPS for Domestic Shipment. We might ship via international post. Most postal services are neither insured nor traceable, and we cannot be responsible for the loss or damage of these shipments.

Do promotions work on international orders?

International orders can qualify for any promotion except free shipping. Free shipping offers are limited to the contiguous US. All other promotional restrictions apply to international orders.

May I return an item?

Please contact us before returning an item for an estimate of your return shipping charges. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you return an item. All other standard returns policies apply.

Are customs charges refundable?

ALL import charges are non-refundable. These fees are paid to your government revenue organization, so we cannot refund them. Your government revenue organization might refund previously-paid customs charges if you can show proof that you have returned the item. Please contact your government revenue organization for more information. In most cases, you will need to send them the items listed below for consideration of refund. Please do not send these items to us as we are unable to contact your government revenue organization on your behalf.

  • Official customs refund request form
  • Proof that you received the item (receipt from USPS)
  • Proof that you paid the customs charges (cancelled check, cash receipt, or banking statement)
  • Proof that you returned the item (receipt for shipping the item back to us)